Booking Terms & Cancellation
Please read these terms before confirming your custom plan. Confirming and paying a deposit means you agree to them.
The following are general template terms for reference only. The official version should be reviewed by 驰友 Chiyou Travel & Tours Sdn Bhdand legal counsel. Individual trips may carry their own terms; the final confirmed custom quote / contract prevails.
Last updated: July 2026 · SSM 202501056047 (1657453-A)
1. Customization & Booking
Chiyou operates on a private-custom basis. After you submit your needs via WhatsApp or the form, a consultant designs the itinerary and quote; a booking is formed once both sides confirm the plan and a deposit is paid. Prices are a per-person "from" reference; the final price depends on the custom itinerary, group size, hotel tier and departure date. Departures start from 2 people — never joined with strangers.
2. Payment
- Pay a deposit after confirming the plan to lock your dates; the balance is due by an agreed date before departure.
- Zero shopping, zero forced spending, transparent pricing with no hidden fees.
- The reference price includes the private guide-driver, chartered car, hotels, tickets and specified meals; it excludes international flights to/from China and personal spending.
3. Itinerary Changes
The itinerary can be flexibly adjusted to your dates and preferences. The actual itinerary may also be adjusted due to weather, transport or force majeure; we will do our best to provide an equivalent or better alternative and notify you promptly. Malaysian / Singaporean passports enter China visa-free (subject to the latest policy).
4. Cancellation & Refund Policy
- Consultation and custom quotes are completely free.
- Cancellation after paying a deposit: the exact refund proportion follows the final confirmed quote / contract; the closer to departure, the lower the refund.
- Non-refundable third-party costs already incurred (flights, hotels, etc.) are deducted as actual.
5. Traveler Responsibilities
Travelers must ensure their passport and required documents are valid and complete, and comply with the laws of the destination. Travel insurance is recommended. We are not liable for losses caused by the traveler's own reasons (invalid documents, missed flights, etc.).
6. Limitation of Liability
As the trip organizer and booking agent, for delays or losses caused by factors beyond our control at third-party suppliers (airlines, hotels, local operators, etc.), our liability is limited, to the extent permitted by law, to no more than the tour fee paid.
Questions about these terms? Please head to Contact us.